“We tried everything.”
Those are the words of Ken Lange, describing his search for an advanced audio conferencing solution for Williams-Keepers, a Missouri accounting firm where he is director of IT.
Everything? Just about. They tried several brands, and when a particular desktop mic didn't provide adequate pickup, they even tried hanging it from the ceiling. Some found the result amusing – it loomed over the conference table like some kind of battle station from a science fiction movie – but the audio still wasn’t acceptable. It was then they realized they had exhausted the possibilities of conventional meeting room microphones.
It shouldn’t be that hard.
Must be easy and sound great
After all, Ken had just two simple requirements: ease of use and good audio. “My team members want to walk in the room, quickly connect, hold their meeting and walk out. It was my job to make that happen for them,” he said. The highly detailed nature of their communications on accounting issues and the need to help cultivate a unified culture across two offices meant a lot was at stake.
One complicating factor was that Ken needed solutions (ideally, one solution) for a wide variety of spaces, from small to mid-sized meeting rooms, to a large boardroom, to a big open concept 25' x 35' (7.62 x 9.41 m) “community” room.
With those parameters in mind, Ken was intrigued when he learned about the Nureva™ HDL300 audio conferencing system.
“It just looked like the solution we needed. Simple. Very simple. If I can borrow a phrase: you set it and forget it. And then you don’t have to worry about it anymore,” said Ken.
An innovative system
That ticked the box for ease of use, but what about quality audio? On this front, Ken was impressed by the HDL300’s innovative patent-pending Microphone Mist™ technology that fills a room with 8,192 virtual microphones. “You get a picture in your mind of these little virtual microphones searching the room for audio variations and adjusting to them on the fly. It made sense as far as addressing the problems with bad audio. It sounded like it would work.”
It definitely was different from the many conventional systems he had tried. But the proof would come with actually using the HDL300. Ken initially bought two units to try them out. They were easy to install, calibration was automatic and, most importantly, the audio was excellent.
“Before the HDL300, our audio issues were glaring,” said Ken. “We continually had echoes and feedback. We had to mute one end of the conversation while the other side would speak. But the HDL300 solved all that.”
Many rooms, one solution
An added bonus was that the adaptability of the HDL300 meant that Ken had the “one solution” he was hoping for that would give his team a consistent audio conferencing experience no matter which room they met in. It didn’t hurt that installing and executing a single technology platform made Ken’s job easier, too.
Ken immediately bought six more units to equip all the meeting areas in the firm’s two locations. And the feedback from the team has been just what he was hoping for: silence. “In the technology world, no feedback is good feedback. It means the tool is working like it should.”
When asked about the impact of the HDL300 on Williams-Keepers, Ken paid the system a high compliment: “It has made conferencing at our company more interactive – and trouble free, completely trouble free.” They probably don't miss the battle station at all.
Learn more about HDL300 audio conferencing systems
Posted on May 16, 2018 12:45:00 AM