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Nureva Pro | Value-added subscription service

Software & services / Nureva Pro

 

 

2 years included

Nureva® Pro

 Value-added service plan

 

  • Extended warranty
  • Expanded support
  • Advance hardware replacement
  • Enhanced Nureva Console features

 

Data sheet

01065-24-08-pro-icon-500x500

 

Extra protection for
your spaces

Get everything you need to keep your rooms running smoothly with expanded support, advance hardware replacement and enhanced monitoring and analytics. Add up to 3 years of Nureva Pro to also extend your warranty.

Key features

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Extended warranty

Get the peace of mind that comes with knowing your Nureva devices are protected. When you purchase additional years of Nureva Pro coverage, you can add up to 3 years to your device’s standard 2-year warranty (for up to 5 years in total).

Enhanced monitoring and analytics

  • Enhanced acoustic insights
  • Historical usage data
  • Room data API
Nureva Pro enhanced acoustic insights

Access background noise, sound location and signal-to-noise ratio (SNR) charts. See how your rooms perform acoustically over time so you can make changes if needed. Sound location and SNR charts are only available for the HDL410.

Nureva Pro historical usage data

Get the data you need to understand how your spaces are being used and identify opportunities for optimization. It’s easy to compare rooms to find out which setups are popular (up to 12 months of data available).

Nureva Pro room data API

Collect data on room acoustics and device usage, and then connect it to your preferred data analytic tools — creating one dashboard for everything.

 

 

Services and support

  • Expanded support
  • Advance hardware replacement
Nureva Pro expanded support

Get access to knowledgeable experts when you need them. With Nureva Pro, support is available 20 hours a day (5 days a week) to quickly resolve issues.

Nureva Pro advance hardware replacement

Ensure your spaces get back up and running right away if a device has issues. If we can’t resolve a problem, we’ll ship a replacement unit to you the next business day so your room is operational quickly.

Why purchase Nureva Pro?

With Nureva Pro
Without Nureva Pro
nureva-logo-email-blue
nureva-logo-email-blue
Extended warranty
Support
20 hours/5 days
8 hours/5 days
Advance hardware replacement
Acoustic insights
Up to 12 months of data
72 hours of data
Usage data
Up to 12 months of data
72 hours of data
Room data API
Up to 12 months of data
72 hours of data

Nureva® audio products

Explore our solutions

HDL series

Advanced audio
conferencing

Learn More
Nureva HDL series systems with four black audio bars, and a system hub for large meeting spaces.

HDX series

Full-featured audio

Learn More
Nureva HDX system with four black audio bars, two white microphone pod and a system hub for large meeting spaces.

Included

Management tools
and services

Learn More
User accessing Nureva Console to monitor and manage connected audio devices with cloud‑based dashboards, status indicators and system health metrics in a modern office environment.

Resources

Nureva Pro data sheet

Learn about the features and benefits of our value-added service plan.

Data sheet

Nureva Console data sheet

Learn about the features and benefits of our cloud-based management platform.

Data sheet

Nureva App data sheet

Learn about the features and benefits of our setup and configuration app.

Data sheet

FAQs

Is Nureva Pro included with my Nureva device?

Your Nureva device comes with 2 years of Nureva Pro. Within 90 days of buying your device, you can choose to purchase up to 3 additional years (for up to 5 years in total) to extend your warranty plus keep all the other Nureva Pro features.

When can I extend my Nureva Pro service plan?

Your Nureva device comes with 2 years of Nureva Pro. Within 90 days of buying your device, you can choose to purchase 1, 2 or 3 additional years (for up to 5 years in total).

Do I need to enroll devices in Nureva Console to get access to Nureva Pro?

You don’t need to enroll your devices to get expanded access to technical support or advance hardware replacement. You will need to enroll devices to get access to the enhanced Nureva Console features that are only available with a Nureva Pro subscription. If you extend your Nureva Pro subscription beyond the included 2 years, you’ll also need to enroll your device to activate your extended warranty.

What information do I need to access Nureva Pro features?

At the time of purchase, we will need the email address of the admin who will manage your devices. This ensures you get all the information you need right away.

Does each device need a Nureva Pro subscription?

Yes, to access all the benefits of Nureva Pro, all your devices will need a Nureva Pro license. But Nureva Pro is priced per room, so one Nureva Pro subscription would cover all the Nureva devices in a room. For example, a room with an HDL300 system and a CV30 camera would need just one subscription.

Do I need to register for my extended warranty?

If you purchase Nureva Pro, you need to be enrolled in Nureva Console to activate your extended warranty. There’s no need to register your warranty separately.

Audio tech advice

Just starting your research? Want general audio advice? Curious about options for your spaces? Complete the form and we’ll get back to you shortly.

On-site evaluation

If you’ve had a demo, talk to us about trying one of our systems in your spaces — it’s incredibly easy. Select On-site evaluation in the drop-down menu on the form and we’ll get back to you shortly.

Contact us

We make it easy to move forward with your purchase. Complete the form and we’ll get back to you shortly.

Find the right answer here

Connect with us to find the right audio solution or ask about a trial in your own spaces. We’ll help you explore the options and next steps.

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How our software and services work together

From cloud-based tools to warranty and support, our software and services make everything easier. Nureva Console – included with every system purchase – lets you monitor and adjust your devices remotely. With it comes Nureva Developer Toolkit, which features easy-to-use APIs that help you create seamless integrations with other products. You also get Nureva Pro free for 2 years, which gives you advance hardware replacement, enhanced management tools and more. Add up to 3 years to your subscription to keep all these great features and extend your warranty.

Nureva software and services

What’s included

Every Nureva device includes Nureva Console and Nureva Developer Toolkit, plus a 2-year subscription to Nureva Pro. 

Nureva software and services management software

Management software

Remotely install firmware, check device status, change settings and more, plus get up to 3 years of acoustic insights and usage data.

Nureva software and services easy-to-use APIs

Easy-to-use APIs

Integrate your Nureva devices with other products or use our room data API to collect data and connect it to your preferred analytic tools.

Nureva software and services expanded support

Expanded support

Access technical support 20 hours a day (5 days a week) to quickly resolve issues, plus take advantage of our comprehensive online knowledge base.

Nureva software and services advanced hardware replacement

Advance hardware replacement

Ensure your spaces get up and running quickly if a device has issues – if we can’t resolve the problem, we’ll ship you a replacement unit the next business day.

Nureva software and services warranty

Warranty

Get a standard 2-year warranty on your microphone and speaker bar, connect module and CV30 camera (30 days on accessories and cables).

Extend your subscription

Get the peace of mind that comes with knowing your Nureva devices are protected for up to 5 years. When you extend your Nureva Pro subscription, you add up to 3 years to your standard 2-year warranty. Plus, you’ll keep all the other value-added features that Nureva Pro offers.