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Support representative wearing a headset with icons illustrating Nureva Pro warranty coverage, technical support, advanced hardware replacement and enhanced management features.

Software & services / Nureva Pro

 

 

Reduce downtime
 

Nureva® Pro

 

Keep your rooms running smoothly with expanded support, advance hardware replacement, longer analytics retention and optional extended warranty coverage.

Nureva Pro extension available at time of system purchase.

Compare Nureva Pro

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What you get with Nureva Pro

Two years of Nureva Pro coverage is included with every Nureva product. Extend coverage at time of purchase for protection of up to 5 years.

What you get With Nureva Pro Without Nureva Pro
Warranty

Up to 5 years

2 years

Support

20 hours/5 days

8 hours/5 days

Advance hardware replacement

Yes

No

Acoustic data retention

Up to 12 months

72 hours

Usage data

Up to 12 months

72 hours

Room data API

Up to 12 months

72 hours

Warranty

What the warranty covers

Every Nureva component includes a standard 2-year limited warranty. Coverage can be extended to 3, 4 or 5 years with the purchase of Nureva Pro. The warranty for cables and accessories is 30 days.

Key features

Support, protection and analytics

See everything that’s included for 2 years. Extend coverage at the time of audio system purchase to continue receiving the same benefits for up to 5 years.

Services and support

Extended warranty

Extend warranty coverage for up to 5 years by purchasing additional Nureva Pro coverage.

Advance hardware replacement

Ensure your spaces get back up and running right away if a device has issues. If we can’t resolve a problem, we’ll ship a replacement unit to you the next business day.

Expanded support

Get access to knowledgeable experts when you need them. Expanded support is available 20 hours a day (5 days a week) to quickly resolve issues.

One license per room

One Nureva Pro service plan covers all the Nureva devices in a room, including the Nureva CV30 camera.

Monitoring and analytics

Background noise charts

Analyze historical noise levels and identify rooms that may benefit from acoustic improvements. 12 months included.

Usage data

Compare room usage over time and identify which room configurations are being used most often. 12 months included.

Signal-to-noise ratio (SNR)

Measure SNR levels remotely for the HDL410 and HDX systems and improve in-room sound quality. 12 months included.

Sound location charts

Get data to visualize where sounds are being picked up by your audio system. Date range can be up to 31 days.

Room data API

Collect data on room acoustics and device usage and then connect it to your preferred data analytic tools. 12 months included.

Resources

Dive deeper into Nureva audio

Find videos, guides, product help and other resources to save you time.

 

User guide

Comprehensive instructions, troubleshooting tips and links to essential resources.

Read the guide
 

Resource library

Data sheets, specifications, brochures and reference designs for every system.

Browse the library
 

Video library

Product demos, feature highlights, how-to videos, customer stories and webinars.

Watch the videos
 

Learning center

Large-room audio tips, IT insights, Nureva news and technology deep dives.

Start learning
 

Audio demos

15-minute online demos of the HDL and HDX series with chances to ask questions.

Book a time
 

Support

Release notes, how-to articles, downloads, certification programs and training courses.

Search the knowledge base

FAQs

What is Nureva Pro?

Nureva Pro is a service plan for Nureva audio systems that includes expanded support, advance hardware replacement and access to longer historical analytics data. Two years of Nureva Pro coverage is included with every Nureva HDL and HDX audio system. When you purchase additional years of Nureva Pro coverage, you also get an extended warranty.

Is Nureva Pro included with Nureva audio systems?

Yes. Two years of Nureva Pro coverage is included with every Nureva HDL and HDX audio system. Additional coverage can be purchased at the time of system purchase to extend benefits for up to 5 years.

What does Nureva Pro include?

Nureva Pro includes expanded support hours, advance hardware replacement and the option to extend warranty coverage. It also provides longer retention of room data available through Nureva Console and the room data API.

What is advance hardware replacement?

If a hardware issue cannot be resolved through troubleshooting, Nureva ships a replacement unit the next day. This helps reduce downtime and get rooms operational again as quickly as possible.

Does Nureva Pro have an extended warranty?

Yes. Every Nureva audio system includes a standard 2-year limited warranty. Purchasing additional years of Nureva Pro at the time of system purchase extends warranty coverage to a total of 3, 4 or 5 years.

How is support different with Nureva Pro?

Nureva Pro includes expanded support availability of up to 20 hours per day, 5 days per week. Standard support is available for 8 hours per day, 5 days per week.

What room analytics are included with Nureva Pro?

Nureva Pro includes access to longer historical room analytics such as usage data, background noise charts and room data API information. Data retention can be extended up to 12 months depending on the feature.

What is the room data API benefit included with Nureva Pro?

Nureva Pro extends room data availability through the room data API. This allows organizations to retain historical data longer and connect it to reporting and analytics tools.

Does Nureva Pro cover all Nureva devices in a room?

Yes. One Nureva Pro license covers all Nureva devices installed in a room, including the Nureva CV30 camera.

When do I need to purchase extended Nureva Pro coverage?

Additional years of Nureva Pro coverage must be purchased at the time of audio system purchase. This extends coverage and service plan benefits beyond the included 2-year term.

What is not covered by the extended warranty?

Accessories and cables are covered by a separate 30-day warranty. Warranty coverage details and exclusions are described in the Nureva warranty documentation.

Is Nureva Pro useful if I have only a few rooms?

Yes. Nureva Pro can help organizations of any size reduce downtime through advance hardware replacement, expanded support and access to longer historical analytics data.

INCLUDED

What you get with every audio system

No add-on software. No complex programming. Two years of our service plan at no extra cost.

Software

Included with every HDX and HDL system.

 Nureva App — Device setup tools, audio settings and one-click updates
 Nureva Console — Remote management and intelligent monitoring at scale
 Nureva Developer Toolkit — IT-friendly APIs plus pre-built integrations
 Ongoing updates — New features added to your systems at no extra cost

Services

Two-year Nureva Pro service plan included. Extend by up to 3 extra years at time of purchase.

 Live support — Access to knowledgeable experts 20 hours a day (5 days a week)
 Advance hardware replacement — Units shipped to you the next business day
 Enhanced analytics — Up to 12 months of data available

Standard warranty

Two-year limited warranty on HDX audio bar, HDX microphone pod, HDX system hub, HDL microphone and speaker bar and HDL connect module.

Extended warranty

Up to 3 extra years of warranty, for up to 5 years in total, when you purchase Nureva Pro at time of audio system purchase.

Other warranties

30-day warranty on accessories and cables.

Explore Nureva audio systems

Get clear, reliable audio conferencing or add dynamic in-room features — including voice lift and assistive listening.

Nureva HDL series with HDL410, HDL310 and HDL200 audio bars and a connect module overlayed on the letters "HDL" and Microphone Mist technology virtual microphones.

HDL series

Advanced audio conferencing

Starting at $1,299 USD*

HDX audio system with four vertical rectangular black audio bars, each with an illuminated blue ring in the middle, two smaller rectangular white microphone pods and the aluminum system hub. An overlay of blue dots represents Microphone Mist technology.

HDX series

Full-featured audio

Starting at $11,399 USD*

*Price represents the manufacturer’s recommended selling price, in US currency, where offered for sale by Nureva and its authorized distributors and resellers. Price excludes applicable taxes and shipping. Resellers may sell for a different price. Resellers may charge additional administration and installation fees, which may vary by reseller. Please contact your local reseller or Nureva Inc. for a detailed quote. Equipment, specifications and price are subject to change without notice.