Nureva Pro subscription service

Software and servicesNureva Pro

 

 

Nureva® Pro

Value-added subscription service

 

  • Extended warranty
  • Expanded support
  • Advance hardware replacement
  • Enhanced Nureva Console features

 

Data sheet

Nureva Pro subscription service icon

 

Extra protection for
your spaces

Get everything you need to keep your spaces running smoothly – with no surprises. Nureva Pro includes an extended warranty, expanded support hours, advance hardware replacement and enhanced capabilities in Nureva Console.

Features       Compare      Resources

Comprehensive services and management tools

Services and support

  • Extended warranty
  • Expanded support
  • Advance hardware replacement
Nureva Pro extended warranty

Get the peace of mind that comes with a 3- or 5-year warranty. This extends the 2-year warranty that comes standard with our audio systems and cameras.

Nureva Pro expanded support

Get access to knowledgeable experts when you need them. With Nureva Pro, support is available 20 hours a day (5 days a week) to quickly resolve issues.

Nureva Pro advance hardware replacement

Ensure your spaces get back up and running quickly if a device has issues. If we can’t resolve a problem, we will ship a replacement unit to you the next business day so your room is operational quickly.

Enhanced management features

  • Email alerts
  • Enhanced acoustic insights
  • Historical usage data
  • Room data API
Nureva Pro email alert feature

Quickly resolve problems before they impact your spaces. You’ll get an email right away if a cable is unplugged, a firmware update is needed or if any of your devices need attention.

Nureva Pro enhanced acoustic insights

Access background noise charts to see how your rooms perform acoustically so you can make adjustments if needed (up to three years of data available).

Nureva Pro historical usage data

Get the data you need to understand how your spaces are being used and identify opportunities for optimization. It’s easy to compare rooms to find out which setups are popular (up to three years of data available).

Nureva Pro room data API

Collect data on room acoustics and device usage, and then connect it to your preferred data analytic tools – creating one dashboard for everything (up to three years of data available).

Compare your options

Standard
Nureva Pro
nureva-logo-email-blue
nureva-logo-email-blue
Included with your Nureva product
3- or 5-year paid subscriptions
Warranty
2 year
3- or 5-year extended warranty
Support
8 hours/5 days
20 hours/5 days
Advance hardware replacement
No
Yes
Room management
Yes
Yes
Firmware updates
Yes
Yes
Email alerts
No
Yes
Acoustic insights
Access 72 hours of data
Access up to 3 years of data
Usage data
Access 72 hours of data
Access up to 3 years of data
Device management and control APIs
Yes
Yes
Room data API
Access 72 hours of data
Access up to 3 years of data
Nureva Developer Toolkit

Nureva Developer Toolkit

Easily incorporate your Nureva devices into all your existing workflows. Our easy-to-use, cloud-based APIs let you create seamless integrations with your other products – leaving you more time to deal with what really matters.

Learn more

Resources


Nureva Pro data sheet

Learn about the features and benefits of our value-added subscription service.

Nureva Console data sheet

Learn about the features and benefits of our cloud-based management platform.

Nureva Console brochure

Get the details on how Nureva Console makes audio management easier.

FAQs


 

You don’t need to enroll your devices to get expanded access to technical support or advance hardware replacement. You will need to enroll devices to activate your extended warranty and get access to the enhanced Nureva Console features that are only available with a Nureva Pro subscription.

A single Nureva Pro license applies to all devices in a room, such as an HDL200 system, HDL300 system, Dual HDL300 system or CV30 camera. You can see which devices are in a room by going to the room view in Nureva Console.

When our support team determines that your device needs to be returned for service, a replacement unit will be shipped the next business day from one of our global logistics centers. Ground shipping is typically two days to your location.

At the time of purchase, we will need the email address of the admin who will manage your devices. This ensures you get all the information you need right away.

When you buy Nureva Pro, you can choose between a 3- or 5-year subscription. 

Once you purchase Nureva Pro, you need to enroll in Nureva Console to activate your extended warranty. There’s no need to register your warranty separately.

Nureva Console

Nureva Console

Manage and monitor your Nureva devices from anywhere. You can remotely install firmware updates, check device status, change settings and more – all from a secure cloud-based platform. Your Nureva Pro subscription also gives you access to enhanced features, such as acoustic insights and usage data.

Learn more

Need help deciding?

Get in touch to see if Nureva Pro is the right choice for you.

Give us a call

Prefer to talk over the phone? You can reach us at 1.855.568.7382.

8:00 a.m. - 4:00 p.m. PDT



Looking for support?

Need assistance with Nureva Pro? We’re ready with the answers you need.

Contact support



You’re in good company

Procter & Gamble, Roche, Ring Central, TU Delft, Oxford, UNC. These are just a few of the many organizations that use Nureva audio to stay connected.

TEST4-customer-logos-250x100-grey-margin