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Span™ Software Privacy Policy

Nureva privacy policies, trademarks and terms of service

Last updated: May 25, 2018

Nureva Inc. (together with its affiliated companies, “Nureva” or “we” or sometimes “us”) values the privacy of your personal information and the content that you store in the Nureva Span Service. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of the information that you may provide to us when using the Nureva Span Service. Please be sure to read this entire Privacy Policy before using our service or submitting information to Nureva. This Privacy Policy applies to you if you are using our software, including our mobile applications, or if you’re visiting the Span websites at https://span.nureva.com and https://beta.-span.nureva.com and all linked pages owned and operated by Nureva as part of the Span service (together, the “Nureva Span Service”). The Privacy Policy related to the use of our corporate website www.nureva.com and the linked pages owned and operated by Nureva can be found here https://www.nureva.com/privacy-policy.

Where access to the Nureva Span Service is provided under a contract with an organization (for example your employer) that organization controls information processed by the Nureva Span Service, including deletion of Material. If you have questions about Nureva’s policies and practices, please direct them to Nureva at the contact information provided in this Privacy Policy.

Incorporation Into Terms of Service

This Privacy Policy is incorporated into and forms an integral part of the Nureva Span Software License and General Terms of Use (the “Terms of Service”) (See http://www.nureva.com/span-terms-of-service). Capitalized terms that appear in this Privacy Policy may be defined in the Terms of Service and if so, such terms have the respective meanings given to them in the Terms of Service when used in this Privacy Policy. In addition to reviewing this Privacy Policy, you should also read the Terms of Service. Your use of the Nureva Span Service constitutes your agreement to the terms and conditions in this Privacy Policy and the Terms of Service. Whenever you access or use the Nureva Span Service or submit information via the website or through our mobile applications, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

For information relating to our Security Practices please click here.

Our Privacy Policy Will Change Over Time

Our Privacy Policy will change over time as we continue to develop the Nureva Span Service to take advantage of technologies to improve the services we provide. We may use the information you provide for new, unanticipated uses not previously disclosed in this Privacy Policy. Consequently, we encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. We will attempt to notify registered users of any material changes in the Privacy Policy by posting a notice on our website homepage and Span login page. It is your responsibility to check for updates to the Privacy Policy and any such update shall be effective even if you do not receive notice of such update. If you do not consent to this or any updated Privacy Policy, you can discontinue use of the Nureva Span Service. Your continued access and use of the Nureva Span Service will constitute your acceptance of this Policy and of any changes or revisions to our Privacy Policy.

Information We Collect and Use

If you register for an account or use the Nureva Span Service

We collect
Why we collect it
Your name and email address
  • To create and support your Nureva Span Service account
  • To administer the account and for billing purposes
  • To authenticate and authorize Users of the Nureva Span Service
  • To communicate with you
  • To enable other Users to collaborate with you
Actions you perform in your account
  • To administer the Nureva Span Service and improve the features and usability of it
  • To address bugs, errors and faults
Geographic area
  • To administer the Nureva Span Service and improve the features and usability of it
  • To address bugs, errors and faults
Device identifiers
  • To administer the Nureva Span Service and improve the features and usability of it
  • To address bugs, errors and faults
Log Information
  • To administer the Nureva Span Service and improve the features and usability of it
  • To address bugs, errors and faults

We use cookies, beacons and similar technologies on our Nureva Span Service to help us provide our Span Service to you. We remember the email address of the last person to log on to the Span Wall Software if the User has checked the “keep me logged in” option. Similarly, the software stores an access token locally in the User’s web browser if the User of a Span App or the Span Web Client has checked the “keep me logged in” option.

From time to time, we may contact you with information about the Nureva Span Service, product announcements, changes to the Terms of Service and this Privacy Policy and software updates.

The Nureva Span Service for Business is not intended to be used by persons under 18 years of age. We do not knowingly collect personal information from children without parental consent. If we learn that we have inadvertently obtained information in violation of applicable Laws prohibiting collection of information from children without such consent, we will promptly delete it.

Information Storage and Security

Nureva is committed to protecting the security of your information and takes reasonable precautions to protect it. We use industry standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) technology. However, Internet data transmissions cannot be guaranteed to be 100% secure and, consequently, we cannot ensure the security of data during its transmission from you to us. Accordingly, by using the Nureva Span Service you acknowledge that you do so at your own risk.

The Information that you provide to us or transmit to us using the Nureva Span Service is transferred to and stored, encrypted, at a data center in the United States, Canada, the Netherlands, or Australia as applicable based on the location of the Account-Holder except where a written agreement between the Account-Holder and Nureva expressly requires such data to be stored and processed in a particular data center. Accordingly, by using the Nureva Span Service you consent to your information and Material being transmitted to, hosted and accessed in the United State,s Canada, the Netherlands, or Australia or elsewhere as described above.

Once we receive your data, it is protected using a combination of administrative, physical and logic security safeguards including encryption. If Nureva learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on our website and/or other communication platforms.

In order to authenticate and authorize Users of the Nureva Span Service, User names and email addresses are stored in a data center in the United States replicated in the other data centers.

Once we receive your data, it is protected using a combination of administrative, physical and logic security safeguards including encryption. If Nureva learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address provided to us or by posting a notice on our website and/or other communication platforms. Information regarding our security practices are available here.

An Account Adminstrator can delete your Material at any time and you can stop using the Nureva Span Service at any time. If you deactivate your account but do not delete your Material first, the Material in your account may continue to be stored in our Service or it may be deleted. If you wish any of your Material to be deleted, please ensure it is deleted before you deactivate your account. If Material is deleted from the Nureva Span Service, it will no longer be accessible to you or others with whom you collaborate, but residual copies of your deleted Material may continue to exist on the Nureva Span Service back-up and archiving systems.

An Account Administrator may also contact us and request the deletion of all Personal Information related to a User from our system. Such requests should be sent to PrivacyOfficer@nureva.com..

If Material is deleted from the Nureva Span Service, that action cannot be undone.

If Nureva deactivates your account pursuant to the Terms of Service, then you may contact Nureva to request deletion of your information and Material. Nureva will evaluate such requests on a case by case basis, taking into account our legal obligations and rights.

Information Access and Disclosure

Nureva is not in the business of selling or renting your information. Generally, Nureva employees do not monitor your information or Materials stored in the Service, but it may be viewed if we believe our Terms of Service have been violated and confirmation is required, if we need to do so to respond to your requests for support or we otherwise determine that we have an obligation to review it as described in our Terms of Service.

We only access or disclose your information when:

  • We need to create your account
  • We need to service your account
  • We need to communicate with you
  • We need to respond to your service requests
  • We need to remedy a service disruption or fault
  • We believe it is necessary to investigate potential violations of our Terms of Service or to enforce those terms
  • We believe it is necessary to prevent or take action regarding illegal activities or threats against persons, property or the systems on which we operate the Nureva Span Service
  • We determine that the access, preservation or disclosure of the information is required or permitted by Law to protect the rights, property or safety of Nureva, the Users of the Nureva Span Service or is required to comply with applicable Law
  • We do so in connection with a sale or reorganization of our business

Note that any individual appointed as the administrator of the Nureva Span Service for your organization has access to all of the information and Materials associated with the account as do the Users with whom you share Materials.

Other Important Privacy Information

The Nureva Span Service is intended for use by organizations. Where access to the Nureva Span Service is made available to you through an organization (for example, your employer), that organization appoints the administrator of the Service and that administrator is responsible for the accounts over which the organization has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Nureva Span Service is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization which may be different that this policy.

You should be aware that administrators are able to:

  • Require you to reset your password
  • Change the email address associated with your account
  • Restrict, suspend, or terminate your access to the Nureva Span Service
  • Access information in and about your account and modify, delete, retain or share that information
  • Restrict your ability to edit, restrict, modify or delete information
Site Development

THE NUREVA SPAN SERVICE IS UNDER CONTINUOUS DEVELOPMENT AND TESTING. THE NUREVA SPAN SERVICE MAY CONTAIN BUGS, ERRORS AND OTHER FAULTS THAT COULD ADVERSELY AFFECT THE USE OR PERFORMANCE OF THE NUREVA SPAN SERVICE. ANY ISSUES OR ERRORS OF THIS NATURE MAY IMPACT OUR ABILITY TO COMPLY WITH THIS PRIVACY POLICY.

Your Comments or Concerns

We welcome your feedback. If you have any comments or concerns about this Privacy Policy or would like to contact us for any reason, you may reach us at PrivacyOfficer@nureva.com..

Nureva™ and Span™ are trademarks in Canada, the United States and other countries.